FAQs
Are your cases compatible with wireless charging?
Yes, most of our cases are designed to be compatible with wireless charging. However, we recommend checking the product description or contacting us for specific compatibility information.
How do I know which case fits my phone model?
You can easily find compatible cases for your phone model by using our search or filter options on the website. Simply select your phone model or enter the model name/number to see the available options.
What is your shipping and return policy?
We offer fast and reliable shipping options with tracking available for most orders. Our return policy allows you to return unused and undamaged items within a specified period for a refund or exchange. Please refer to our Shipping & Returns page for detailed information.
How can I contact customer support for assistance?
You can reach our customer support team via email at stayclassy@clasci.com OR through the contact form on our website. Our team is available to assist you with any questions, concerns, or assistance you may need.
Can I customize or personalize a mobile case?
Yes, you can customize and personalize a mobile case with us. For select cases, simply submit your personalized details at(clasci.in/pages/personalize), and our team will create a phone case that perfectly matches your preferences.
Do you offer bulk or wholesale discounts?
Yes, we offer discounts for bulk orders and wholesale purchases. Please contact our sales team at stayclassy@clasci.com to discuss bulk pricing, custom branding options, and wholesale inquiries.
How do I place an order on your website?
To place an order, simply browse our collection of mobile cases, select the desired item(s), and add them to your shopping cart. Proceed to checkout, fill in your shipping and payment details, and confirm your order. You will receive an order confirmation email once your order is successfully placed.
Can I track the status of my order?
Yes, you can track the status of your order by logging into your account on our website. Once your order is shipped, you will receive a tracking number via email, which you can use to track the delivery status.
What payment methods do you accept?
We provide multiple payment options through our payment provider, RazorPay. You can make payments using UPI, Credit/Debit Cards, Net Banking, Wallets, Pay Later, and other options as needed.
Is it necessary to create an account to place an order?
You can order by either registering an account using your email ID or simply as a guest.
Do you offer discounts or promotions for loyal customers?
Yes, we occasionally offer discounts, promotions, and special offers for our loyal customers. Make sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals and promotions.
What should I do if I encounter any issues with my order or account?
If you encounter any issues with your order or account or have any questions, please contact our customer support team for assistance. You can reach us via email at stayclassy@clasci.com
How long will it take for my order to be delivered?
The estimated delivery date is displayed on the website during checkout. Most of our orders are delivered on time.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team at stayclassy@clasci.com as soon as possible. We will do our best to accommodate address changes before the order is shipped.
What should I do if my package is lost or delayed during shipping?
If your package is lost or experiencing significant delays during shipping, please reach out to our customer support team immediately. We will initiate an investigation with the shipping carrier to locate your package or arrange for a replacement if necessary.
Do you offer free shipping?
Clasci provides FREE shipping for all orders above Rs. 900 in India
How can I contact the shipping carrier directly for more information about my package?
You can contact the shipping carrier directly using the tracking information provided in your shipping confirmation email. Visit the carrier's website or call their customer service number using the tracking number to inquire about your package's status or arrange for specific delivery options.
How do I initiate a return or exchange?
No return charges are imposed for damaged, manufacturing, or lost issues. However, if a customer wishes to return a package without valid reasons, a fee of Rs. 200 will be applicable. Please note that return charges may vary based on the products.
Are there any non-returnable items?
Certain items may be non-returnable. These may include personalized/customized items and items marked as final sale or clearance. Please check the product description or contact us for specific return eligibility of an item.
What if I receive the wrong item or an incomplete order?
If you receive the wrong item or an incomplete order, please notify us immediately. We will arrange for the correct item to be sent to you or resolve any missing items as quickly as possible.
Do I need to pay for return shipping?
Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping method to ensure the safe return of the item.